Silica Launches Design Engineers Portal

The Silica Designers’ Community is the latest addition to the burgeoning number of portals being established by distributors to provide the design engineering community with access to forums,
video content and technical resources.  

Miguel Fernandez (pictured below), Silica President, said: “Silica has experienced exceptional growth since our inception. We have advanced to be a $1bn company, serving over 15,000 customers across Europe. The new site not only meets the needs of our rapidly growing customer base and engineering
community, but will also grow with us in the future.”

 

“ Our web technology has caught up with what customers and suppliers expect from a distributor’s online service, “ he added. “We offer alerting-type capabilities for quick and easy access to new products and solutions, technical support, and a place where engineers can directly interact with our application specialists or other community members.”

Members of the community are being encouraged to post questions on the range of Silica areas of technology expertise such as programmable logic, microcontrollers and processors, analogue/power, RFID, lighting and metering. Community management is supported by local champions from across Europe.

Silica is promising swift and relevant responses to forum posts. Answers provided by the community will be supplemented by responses from Silica’s field application engineers, with community managers ensuring that all queries are addressed rapidly. The Silica FAE team includes over a hundred field applications engineers across Europe with a huge variety of skills and specialist knowledge.

Kerstin Kurth, Director Communications at Silica, commented, "This is just the first stage of Silica's website re-launch, which will be completed in stages over the next twelve months. The new site offers a clean, contemporary look and feel, and reflects more than a year of customer-focused usability research and design. Forthcoming phases incorporate a variety of supporting features and networking tools, but all will have the customer at the heart of the changes.”

Furthermore, there will be incentives for designers to engage with the community, for example by contributing their own resources and uploading videos to complement Silica-developed materials including how-to demonstrations, interviews and tutorials. The Designers’ Community can be accessed at www.community.silica.com or via www.silica.com.