The company's latest initiative is a back-order management service which will enable its customers to access the latest information on the status of back-ordered products.
The system has been put in place to cover orders for products which are in high demand and have longer lead times which prevents Farnell from meeting their target of next day delivery. This means the components are placed on back order.
Using the new system customers will be able to find the exact status of their delivery, the due date and all other despatch information.
E-mails will be automatically generated to notify any changes in the estimated delivery dates and additional e-mail notification will be sent when the product leaves the warehouse along with the tracking number. Customers will also be given the option of receiving the order in stages or as one shipment.
"Customer service is at the heart of everything we do," said Paul Horton, supply chain director, Farnell Europe. "Our new back order system will make life easier and save time for our customers by ensuring they are provided with the very latest information regarding the planned delivery of their orders."
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