Well you live and learn. Before today I had never heard of onecall, which since you ask is Premier Farnell’s dedicated distribution service to the higher education sector and research councils.
Whatever it is doing it is doing it well because onecall is entering its tenth year as a preferred supplier of electronic components and electrical products following a recent OJEU (Official Journal of the European Union) tender.
The tender process saw the UK's NUWPEC (National Universities’ Working Party on Electronic Components) award a top supplier rating to onecall for its revised pricing structure – its best offer ever, instant technical support, via its new Live Technical Chat service and innovative approach to CSR (Corporate Social Responsibility).
Aside from this value add for universities and schools onecall opens up ‘one-stop access’ to Farnell and CPC product ranges, including over 560,000 products in stock for next day delivery, alongside further 195,000 products from its new extended ranges, a dedicated onecall web site only available to the higher education sector and research councils, with detailed technical libraries and rapid search facilities, and dedicated sales and support teams. All of which should save some hassle and allow teachers more time to teach which can't be a bad thing.
To put the icing on the cake onecall is rolling out a new online purchasing management system, iBuy, which it reckons will deliver further efficiencies with complete cost control, reduced administration time and total visibility of spend.
Unsurprisingly Premier Farnell's head honcho Harriet Green is pretty pleased with this achievement: ”Entering a tenth year as a preferred supplier to the higher education sector is a huge achievement and a result of continual innovation within the dedicated service we offer.
And the customer is happy too. David Johnson, Chairman of NUWPEC, commented:”The joint award of this framework agreement will continue the partnership with onecall. It is a partnership that works to develop and improve the offering for the end users and procurement professionals within the Higher Education Sector and the Research Councils.
“The recent demanding tender process once again demonstrated onecall’s ability to continually evolve to meet the current challenges Higher Education and the Research Councils face not only in the area of teaching but also in research and development.”